Macbook pro retina display smudge

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So if you were to bring your affected MacBook Air to an Apple Store, you might need to pay to have it fixed. Subscribe to get the best Verge-approved tech deals of the week. Cookie banner We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from.

By choosing I Accept , you consent to our use of cookies and other tracking technologies. Cybersecurity Mobile Policy Privacy Scooters. Phones Laptops Headphones Cameras. Tablets Smartwatches Speakers Drones. Accessories Buying Guides How-tos Deals. Health Energy Environment. YouTube Instagram Adobe. Kickstarter Tumblr Art Club. Film TV Games. Fortnite Game of Thrones Books. Comics Music. Filed under: Apple Tech. Linkedin Reddit Pocket Flipboard Email. With the lid closed, the right smudge corresponds to the ; above the right apple key, Portuguese keyboard and the left one over the X.

The following link is a photo of the right side smudge. It is most visible when over a bright white background. By itself this is VERY annoying, every 10 seconds my eyes are diverted from the work I'm doing and noticing those ugly things. Adding to that, I'm a designer, working heavily with illustration, print, web and video, so you can have an idea of what crystal clear images mean to me.

I've been doing some research but haven't found anyone with the same problem. Seen some images of screen problems, but they didn't seem to be the same thing. Has anyone had a similar problem? Thanks in advance. Reply I have this question too I have this question too Me too Me too. All replies Drop Down menu. Loading page content. User profile for user: BSteely BSteely. Apr 9, PM in response to maguskrool In response to maguskrool If the MBP is still under warranty I think you can make a good case for a replacement.

That type of blemish shouldn't be there. If it is internal to the screen and not on the top surface, I don't see how Apple can blame you for its appearance. Reply Helpful 1 Thread reply - more options Link to this Post. User profile for user: egalet egalet.

Apr 10, PM in response to maguskrool In response to maguskrool I just got the same problem few weeks ago. I tough the screen was dirty but in fact it is the exact same "smudges" that you have. I'll check with apple tomorrow. Let me know how they manage the problem for you. Thanks eric. User profile for user: Michael Gehman Michael Gehman. Apr 11, PM in response to maguskrool In response to maguskrool I have the same problem, different spot on the screen but essentially the same issue.

Interestingly enough I had a previous MacBook Pro and also had this problem. It was never explained why. I sent it in for the infamous whine problem and told the AppleCare employee that I was also having this problem. The computer came back with a new display. After several months the problem recurred, but I never bothered to have it fixed.

I subsequently sold the unit and got a new MacBook Pro. The display was beautiful, but now the smudges have returned. Very weird. I think Apple would replace it, but I can't be without the computer as I use it for work. Oh well, maybe at some point. Reply Helpful Thread reply - more options Link to this Post.

Apr 12, AM in response to maguskrool In response to maguskrool Thanks for your input, guys. I will try to get my MBP to the Mac store and have the display repaired, or get a new one. I'll only be able to give you some feedback on this in a few weeks, though, because my deadlines make it impossible for me to be without it.

I still appreciate all info you or anyone else can give me, that will sure help my case whn I do take my MBP to the store. User profile for user: Leeron Leeron. Apr 13, PM in response to maguskrool In response to maguskrool I had the same issue and think these stpes should solve it: 1. They come in double packages with one wet wipe and one dry wipe. Clean the screen with the wet wipe, using fast circular polishing movements, liberally wetting the spots with the smudges.

Have the dry wipe ready to go. Right after, use the dry wipe to polish the screen in a similar motion. Make sure the screen is OFF and don't be scared to apply the needed pressure. This got rid of my smudges but, ocasioinally, creates a new smudge! Hope this helps! PS - that stuff got marks off of my MBP casing that i was convinced were scratches! In my opinion, it's well worth the price. User profile for user: DerekS DerekS.

Apr 14, AM in response to maguskrool In response to maguskrool My 17" MBP had similar smudges, presumably grease from the fingers that assembled it. I got an iKlear kit and that cleared it up! User profile for user: Cohea Cohea.

Apr 14, AM in response to maguskrool In response to maguskrool I noticed this same problem on my company's laptop PC after an overseas flight where the PC was in my checked luggage. I believe that cold temperatures can affect LCD displays and suspect that extreme low temperature in the airplane luggage compartment caused my problem. Apr 19, AM in response to maguskrool In response to maguskrool Again, thanks to everyone who took the time to discuss this issue. When I first posted this here I had already ordered some iKlear and was anxious to try it.

While great doing what it does, it didn't take away the darned smudges. I'll probably mention this thread as well. I hope this was just bad luck on my part, I'm actually pretty careful with my MBP, I keep it clean, it hasn't entered an airplane yet and hasn't been exposed to any sort of "extreme" temperatures nor adverse conditions that I'm aware of. User profile for user: blankets blankets. Apr 19, AM in response to maguskrool In response to maguskrool I've got the smudges too.

Can you let me know how you get on with the iklear solution. I've been very careful and cleaning with a damp microfibre cloth has not removed them. User profile for user: Anthony Donnelly Anthony Donnelly. Apr 19, AM in response to blankets In response to blankets I posted this in a similar thread and will cross-post it here as well. Mura is a result of a manufacturing defect and is something you will have to consult with Apple Care to determine if that is indeed what is going on with your screen.

I don't think extreme temperatures or adverse conditins can "cause" this though I wouldn't doubt that they can perhaps contribute to exposing an underlying problem. User profile for user: Lazate Lazate. Apr 22, AM in response to maguskrool In response to maguskrool I have these smudges on my macbook pro 17 and they seem to be spreading. I have tried the IKlear and that did nothing. I will be interested to see what apple does about this, I find it very distracting.

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As this is a design flaw, it is not possible to wholly keep this problem at bay. It may still appear even if you take exceptional care of your mac. Nonetheless, restraining the factors that could trigger delamination is a great way to prevent it.

These methods help prevent the delamination of the retina display significantly. However, you may still experience a minor issue. But, the rate of damage will also slow down. Tip: Ideally, use an electronic wipe to clean the dust, oil, or residue from the keyboard and display. Applying baby wipes or bleach wipes will further make the rubble and dust irremovable.

However, you have other options to look at, including:. Some people tend to rattle at the mere mention of removing the anti-glare coating of the Macbook retina display. It is a simple and super safe method that will make the look of your laptop better. Different people suggest using other substances, from alcohol to baby wipes, to eliminate the layer. However, the best way to go about it is to use a soft clean cloth and hands. The elimination of the layer will indeed add more glare to the display.

But now, you will see a more transparent screen. Moreover, it will allow you to read web pages without staingate imprints. Also, you may use an anti-glare screen protector on your retina display screen. This works as a solution for the absence of the original anti-reflective layer. Luckily, The experts at the Apple store are well trained to replace the damaged Mac screen efficiently.

You can get back up and running within no time. However, the cost of the repair will depend on the model of your MacBook. If your laptop is under Apple-Care, the repair cost could further decrease. But if you are looking to replace the entire screen without AppleCare, you would have to spend a hefty amount. Previously, Apple asked its users who had a staingate problem to visit the Apple service center.

However, the users who experienced delamination of the anti-glare coating of Mac joined up against Apple. They wanted a free-of-cost replacement or a repair plan for the issue. Therefore, in response to so much hue and cry, Apple launched a replacement program in mid to fix the staingate retina displays free of cost. Interestingly, Apple introduced this program quietly and never published anything on its website.

Under the program, only such affected MacBook or MacBook Pro will be eligible to repair, the original purchase date of which is not more than four years. Moreover, according to the internal service guide issued by Apple, those who already had replaced the retina displays out of warranty are also eligible for a refund. They have to contact the Apple service center to avail the offer. The people facing the issue have to make an appointment at an Apple store with the Apple support application.

To get an appointment:. Once you contact Apple support, their representative will ask for your MacBook serial number. You may find the number as following:. You can also visit the nearest Apple Approved service store to know whether your MacBook is eligible for the program. Moreover, such third-party service providers can also replace your anti-reflective coating free of cost.

This merely depends on two things; is your MacBook still less than four years old to be eligible for the repair program, and how much is the anti-glare coating damaged? Then removing anti-reflective coating is the only solution. On the contrary, I would suggest removing the coating if the damage is visible and affects your daily workflow. But keep in mind that you would also be surrendering the anti-glare properties of your Mac by removing the layer. Ideally, using an anti-reflective screen protector may help if high reflectivity annoys you.

It would work as a cheap substitute for the original coating. Not convinced yet? Here are some reasons why you should remove the damaged anti-reflective coating of the MacBook:. Step 1: Take two tablespoons of baking soda and mix it with about 1. Ensure that the solution should be thick and not dilute. Step 2: Next, put a clean cloth underneath your laptop and place the laptop on the back of the screen. It will keep your mac safe from any scratches during the procedure.

Step 3: Take another lint-free cloth or towel. It would be best if you kept it soft and not put a lot of pressure. Some apps that work best in low-resolution mode or that work only in low-resolution mode will have this mode already turned on, and in that case you might not be able to turn it off. The app developer might offer an update that includes support for the Retina display. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement.

Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Native resolution: x Models introduced in and support millions of colors, and models introduced in or later support one billion colors. The Retina model introduced in supports millions of colors, and models introduced in or later support one billion colors. All iMac Pro models. Change the resolution of your display Your Mac automatically chooses a default resolution that is optimal for your display.

Click Displays. If you have multiple displays connected, click Display Settings, then select your display. Select Scaled, then select any of the four or five scaled resolutions, depending on your Mac model. With scaled resolutions, text and objects can appear larger and more visible, or smaller to provide more space for windows and apps. If you're also using an external display If you're using an external display to extend your desktop, you can choose a preferred resolution for each display.

Using apps with a Retina display If an app looks different than you expect on your Retina display or high-resolution external display, try opening the app in low-resolution mode: Quit the app. Open the Applications folder. Click the app once to select it, then choose Get Info from the File menu. When your Mac is using the Apple-supplied Windows Support Software, Windows starts up with the maximum dpi pixels it supports, which is dpi, or percent magnification.

As a result, items on the display appear small, with a lot of space.